Read the differences between WhatsApp Business App & WhatsApp API here.īuild Multiple Chatbot Flows: You’ve to consider that there will be multiple conversational flows to get the users to your end goals which would be to complete a purchase or fill the sign-up details page. Similar to the example, your business can use WhatsApp Business API to create chatbots, send broadcast messages, offer access to numerous agents, and use a few other functions not available in the WhatsApp Business app. The API acts as a middleman, assisting the room aggregator website in locating rooms from various databases. The room aggregator programme uses an API to check the database of all the hotels in the chosen location and present all of the rooms that are available. You’ve decided where you want to look for rooms. You’re looking for hotel rooms on a well-known hotel room aggregator website, such as Trivago. Let’s imagine you’re planning a vacation and need to book a hotel room. This can help firms save time and money by avoiding the need to develop complex, expensive software. Now that you have learnt about the WhatsApp chatbot and its need let’s check out the key things you should be aware of before creating a WhatsApp chatbot.Īpplication programming interface (API) allows your product or service to exchange information with other products or services. For that, you will need a WhatsApp chatbot. In short, if you want to scale your business on WhatsApp, you need to provide the experience of your website or store on WhatsApp. Unlike humans, your chatbot can handle many queries at the same time.Integrate your chatbots with your existing CRMs like Hubspot, Shopify or Zoho.
Setup automated replies outside business hours.Offer better support and experience in clearing customer queries.On the brighter side, here’s what you can expect by setting a WhatsApp chatbot in place. Without a chatbot, it can be challenging to reply faster to any business or customer enquiries, and it’s not something your audience will like. But as your business grows with more customers, you must have a chatbot that can engage with leads and customers 24/7. It’s easier to manage queries when you have a small base of customers.
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